Privacy Policy

At Cloudberry Clinic, we value privacy as an essential part of feeling safe, respected, and cared for.

This page explains how we handle personal information, both through our website and as part of providing psychological care.

Personal information you choose to share

When you contact us via our website or by email, we may collect personal information such as your name, email address, and phone number.

We do not collect sensitive health information through our website.

Clinical information and consent

When clients book an appointment and during the course of therapy, we collect additional personal and health information that is necessary to provide appropriate psychological care and to meet our professional duty of care.

Detailed information about confidentiality, record keeping, and the handling of clinical information is provided in our client consent documentation.

We take additional precautions to protect client information, including separating identifying and clinical information across secure systems where appropriate.

Clinical notes

Psychologists at Cloudberry Clinic take clinical notes as part of ethical and professional practice. These notes support thoughtful, high-quality care and are handled with care and discretion.

We do not currently use artificial intelligence tools for clinical note-taking. Any future changes would be considered carefully, with attention to security, ethical standards, and client consent.

How personal information is used

Personal information is used only for purposes related to providing psychological services, responding to enquiries, communicating with you when requested, and meeting our legal and professional obligations.

Website analytics

We use Google Analytics to understand how our website is used and to improve clarity and accessibility. Information is collected in an aggregated and anonymised way.

We do not use analytics for advertising, remarketing, or profiling.